With the rise of mobile banking and devices that let users access personal information even while on the go, the emphasis on providing increased security to keep up with these devices has only been heightened.
In order to maintain a positive customer relationship of trust and goodwill, businesses need to take care that any personal information or financial data is kept secure – especially when it comes to new products and services like mobile apps.
The Commonwealth Bank of Australia has recently announced that it will begin investigating the use of privacy technologies to help respond to the rising demand from customers for mobile application security.
According to CBA's enterprise privacy, identity and cyber executive general manager Gary Blair, these technologies would help customers to control their own privacy settings while using mobile banking apps.
If the level of security in your own organisation's mobile application has you feeling concerned, you may want to consider collaborating with a trusted security consulting service to help you develop a better vulnerability management plan and protection policy.
Knowing that personal data is secure can be a powerful factor for many customers – so it's a good idea to make sure your company has done as much as it can to ensure the privacy and security of your products and services.